Well, after waiting for the satellite guy to come in, I'm officially no longer a Comcast customer. I went to the local Comcast office on Thursday, where I, with 2 dozen other people waited in line at lunch hour while TWO people worked the counter, processing folks through. Over half the people there were canceling service.
DirectTV is now in, but it's still taking a little getting used to with the new Channel line up. I also found out, according to the DirecTV installer, that a bunch of cabling was hooked up incorrectly in the attic. Go figure.
Anyway, back to the world of having 3000 channels and nothing to watch.
Actually, 2 weeks with no cable TV was an interesting thing. I really didn't miss it too terribly, with Netflix and all.
Showing posts with label Comcast. Show all posts
Showing posts with label Comcast. Show all posts
Monday, March 16, 2009
Wednesday, March 4, 2009
An Update to Goodbye Comcast
Well, an update to my post in February about "Goodbye Comcast"
http://redassaggie00.blogspot.com/2009/02/goodbye-comcast.html
After getting a comment from "Comcast Cares", Mark Casem, whose job is to scour the net for Comcast comments, I sent a letter and got a call from his 'team members' reassuring me that they would be contacting their 'team members' in Houston.
Guess what Mark Casem?? The Cable was turned off March the 2nd, as requested, and NOBODY has contacted me regarding ANY promotions that comcast has/had whatsoever.
Comcast does not care, and comcast fails miserably in my eyes. Did I expect anything more or less from Comcast? I shouldn't have.
http://redassaggie00.blogspot.com/2009/02/goodbye-comcast.html
After getting a comment from "Comcast Cares", Mark Casem, whose job is to scour the net for Comcast comments, I sent a letter and got a call from his 'team members' reassuring me that they would be contacting their 'team members' in Houston.
Guess what Mark Casem?? The Cable was turned off March the 2nd, as requested, and NOBODY has contacted me regarding ANY promotions that comcast has/had whatsoever.
Comcast does not care, and comcast fails miserably in my eyes. Did I expect anything more or less from Comcast? I shouldn't have.
Thursday, February 12, 2009
Goodbye Comcast
Some of you that follow my blog remember a while back my issues with Comcast.
Comcast did make it right, after a call to their billing center by crediting my account. However, when I got my bill this month, the rate had gone from a reasonable 56 dollars a month to 81 dollars!!!
I usually do whatever provider is giving for promotions for a year, and when it ends, I leave. Last year, when I called to leave Comcast and go somewhere else, after my promotion ended, the rep on the phone asked what it would take to get me to stay. We talked it out and I eventually agreed to a lower bill, 1 more year of free DVR (That I dont use), and a secondary HD box in my bedroom.
Imagine my surprise, has it been a year already? That my promotion is over. Easy enough. I'll call comcast.
A call to their call center leads me to "bubba" who is telling me "Ya see son, its like you go to Sams club, and you buy a case of soda water, you get a better deal than if'n you go to Randalls or Krogers and buy 2 six packs." Then goes on to explain that my "Problem" is that I'm not buying enough goods and services from Comcast, and if I did, they may be able to do something about my bill. I asked why they couldn't extend it to keep me as a customer, and he said,
"Let me tell you, I used to live in Galveston County, and i had to pay 125 a month for a phone line! Just a metro line to get in and get a 281 phone number!" I'm sitting here at this point thinking, "why is this guy giving me his life story??".
I politely mention that I would be signing up for another cable tv provider and I'd be calling back to cancel. He said "ok" and hung up. Go figure. They sure aren't working very hard to keep me as a customer.
So Mar 1, 2009, at Casa de Redassaggie, DirectTV is coming in and Comcast is going out. Honestly, I even considered doing what my friend, Network Geek did, and get rid of Cable all together, but I like having Food Network.
I have a 1 year promo with DirecTV, and after that year, I'll probably switch again. Yeah its annoying to learn all the channels again, but hey, if its going to save me 30 bucks a month vs staying with comcast, I'll do it.
I called comcast back to cancel, and talked to their 'retention' department, where they told me that my bill was 81 for march, but would be going to 95 in April, because my other promotions expired. If I wanted, I could lock it in for a year at 78. I said no. Then she said 'you can switch your service from Plus to starter'. I said no, I dont want to change the service, I just want to keep the rate, why can't you do that? She said that my rate is the lowest she's ever seen.
So, Thanks a Lot comcast. I'm sorry to see our relationship go, but your folks did nothing to keep me.
Comcast did make it right, after a call to their billing center by crediting my account. However, when I got my bill this month, the rate had gone from a reasonable 56 dollars a month to 81 dollars!!!
I usually do whatever provider is giving for promotions for a year, and when it ends, I leave. Last year, when I called to leave Comcast and go somewhere else, after my promotion ended, the rep on the phone asked what it would take to get me to stay. We talked it out and I eventually agreed to a lower bill, 1 more year of free DVR (That I dont use), and a secondary HD box in my bedroom.
Imagine my surprise, has it been a year already? That my promotion is over. Easy enough. I'll call comcast.
A call to their call center leads me to "bubba" who is telling me "Ya see son, its like you go to Sams club, and you buy a case of soda water, you get a better deal than if'n you go to Randalls or Krogers and buy 2 six packs." Then goes on to explain that my "Problem" is that I'm not buying enough goods and services from Comcast, and if I did, they may be able to do something about my bill. I asked why they couldn't extend it to keep me as a customer, and he said,
"Let me tell you, I used to live in Galveston County, and i had to pay 125 a month for a phone line! Just a metro line to get in and get a 281 phone number!" I'm sitting here at this point thinking, "why is this guy giving me his life story??".
I politely mention that I would be signing up for another cable tv provider and I'd be calling back to cancel. He said "ok" and hung up. Go figure. They sure aren't working very hard to keep me as a customer.
So Mar 1, 2009, at Casa de Redassaggie, DirectTV is coming in and Comcast is going out. Honestly, I even considered doing what my friend, Network Geek did, and get rid of Cable all together, but I like having Food Network.
I have a 1 year promo with DirecTV, and after that year, I'll probably switch again. Yeah its annoying to learn all the channels again, but hey, if its going to save me 30 bucks a month vs staying with comcast, I'll do it.
I called comcast back to cancel, and talked to their 'retention' department, where they told me that my bill was 81 for march, but would be going to 95 in April, because my other promotions expired. If I wanted, I could lock it in for a year at 78. I said no. Then she said 'you can switch your service from Plus to starter'. I said no, I dont want to change the service, I just want to keep the rate, why can't you do that? She said that my rate is the lowest she's ever seen.
So, Thanks a Lot comcast. I'm sorry to see our relationship go, but your folks did nothing to keep me.
Friday, January 9, 2009
Comcast: Its our mistake, but you Pay.
So back after Thanksgiving, I get home, and turn the tube on while I make supper.
Nothing, just a blank screen. There's a channel guide, but no picture. So I use Comcast chat and they tell me someone will be out there on Friday afternoon. Friday rolls around, Comcast shows up, come to find out, when they installed my cable, they didnt 'tag' my line as a paid customer, 2 years ago. So earlier that week, Comcasts auditors were in the area checking the lines, and seeing my line wasn't tagged, they disconnected it. No problem. The tech reconnects it and leaves, not checking anything inside.
So, 30 minutes after he goes, I sit down to have a bite to eat in front of the TV. Guess what? The Channels work fine except for the HD channels. Everyone on HD has tourettes and stuttering. I check the bedroom TV, all channels fine. Guest room TV, all channels have snow and ghosting. Great. So Christmas comes and goes, and I get back on Comcast Chat to talk to a person, telling them that this was not like this before they ever messed with the cable. She told me there is a problem, so they'd come out Saturday.
The tech comes out Saturday, checks the drop and the signal, and says that a Booster needs to be put in, and usually "we need to do it because so many new houses are being put in around here". No problem. Guy puts it in, checks a few channels and says I'm ready to go. He leaves, and its 95% better, but still does it a little, but I can live with it.
Low and behold, the next cable bill comes, and its got a charge of $24.95 on it for a service call!!! I was never told anything about charges that I would have to pay for something that was working FINE until they turned it off because they didn't tag it correctly. Un-BELIEVABLE. The chat line rep said nothing, the Tech said nothing. The bill says $24.95.
Maybe its time to switch to U-Verse.
Nothing, just a blank screen. There's a channel guide, but no picture. So I use Comcast chat and they tell me someone will be out there on Friday afternoon. Friday rolls around, Comcast shows up, come to find out, when they installed my cable, they didnt 'tag' my line as a paid customer, 2 years ago. So earlier that week, Comcasts auditors were in the area checking the lines, and seeing my line wasn't tagged, they disconnected it. No problem. The tech reconnects it and leaves, not checking anything inside.
So, 30 minutes after he goes, I sit down to have a bite to eat in front of the TV. Guess what? The Channels work fine except for the HD channels. Everyone on HD has tourettes and stuttering. I check the bedroom TV, all channels fine. Guest room TV, all channels have snow and ghosting. Great. So Christmas comes and goes, and I get back on Comcast Chat to talk to a person, telling them that this was not like this before they ever messed with the cable. She told me there is a problem, so they'd come out Saturday.
The tech comes out Saturday, checks the drop and the signal, and says that a Booster needs to be put in, and usually "we need to do it because so many new houses are being put in around here". No problem. Guy puts it in, checks a few channels and says I'm ready to go. He leaves, and its 95% better, but still does it a little, but I can live with it.
Low and behold, the next cable bill comes, and its got a charge of $24.95 on it for a service call!!! I was never told anything about charges that I would have to pay for something that was working FINE until they turned it off because they didn't tag it correctly. Un-BELIEVABLE. The chat line rep said nothing, the Tech said nothing. The bill says $24.95.
Maybe its time to switch to U-Verse.
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