Thursday, February 12, 2009

Goodbye Comcast

Some of you that follow my blog remember a while back my issues with Comcast.

Comcast did make it right, after a call to their billing center by crediting my account. However, when I got my bill this month, the rate had gone from a reasonable 56 dollars a month to 81 dollars!!!

I usually do whatever provider is giving for promotions for a year, and when it ends, I leave. Last year, when I called to leave Comcast and go somewhere else, after my promotion ended, the rep on the phone asked what it would take to get me to stay. We talked it out and I eventually agreed to a lower bill, 1 more year of free DVR (That I dont use), and a secondary HD box in my bedroom.

Imagine my surprise, has it been a year already? That my promotion is over. Easy enough. I'll call comcast.

A call to their call center leads me to "bubba" who is telling me "Ya see son, its like you go to Sams club, and you buy a case of soda water, you get a better deal than if'n you go to Randalls or Krogers and buy 2 six packs." Then goes on to explain that my "Problem" is that I'm not buying enough goods and services from Comcast, and if I did, they may be able to do something about my bill. I asked why they couldn't extend it to keep me as a customer, and he said,

"Let me tell you, I used to live in Galveston County, and i had to pay 125 a month for a phone line! Just a metro line to get in and get a 281 phone number!" I'm sitting here at this point thinking, "why is this guy giving me his life story??".

I politely mention that I would be signing up for another cable tv provider and I'd be calling back to cancel. He said "ok" and hung up. Go figure. They sure aren't working very hard to keep me as a customer.

So Mar 1, 2009, at Casa de Redassaggie, DirectTV is coming in and Comcast is going out. Honestly, I even considered doing what my friend, Network Geek did, and get rid of Cable all together, but I like having Food Network.

I have a 1 year promo with DirecTV, and after that year, I'll probably switch again. Yeah its annoying to learn all the channels again, but hey, if its going to save me 30 bucks a month vs staying with comcast, I'll do it.

I called comcast back to cancel, and talked to their 'retention' department, where they told me that my bill was 81 for march, but would be going to 95 in April, because my other promotions expired. If I wanted, I could lock it in for a year at 78. I said no. Then she said 'you can switch your service from Plus to starter'. I said no, I dont want to change the service, I just want to keep the rate, why can't you do that? She said that my rate is the lowest she's ever seen.

So, Thanks a Lot comcast. I'm sorry to see our relationship go, but your folks did nothing to keep me.

4 comments:

Joe Karasek said...

Good for you for shopping around. I think I'm locked in for a bit longer on mine, but I think I'll be making some calls when the contract is up.

redassaggie00 said...

I told myself I'd go a year when I bought the house before getting cable. Since then, I have gone to Dish Network, Comcast, Dish network, comcast, and now DirecTV. When the promo is gone, so am I. Thank you drive thru!

ComcastCares1 said...

I can check with my contacts for promos that you are eligible for. Let me know the phone number on the account so I can get started :)

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

Network Geek said...

I often wonder, when I see the fact that Comcast has been reading blogs like this, that if they put the amount of effort into customer service in the first place that they do into making up for their mistakes they wouldn't have to search blogs for negative comments.

I'm just sayin'...