Friday, January 9, 2009

Comcast: Its our mistake, but you Pay.

So back after Thanksgiving, I get home, and turn the tube on while I make supper.

Nothing, just a blank screen. There's a channel guide, but no picture. So I use Comcast chat and they tell me someone will be out there on Friday afternoon. Friday rolls around, Comcast shows up, come to find out, when they installed my cable, they didnt 'tag' my line as a paid customer, 2 years ago. So earlier that week, Comcasts auditors were in the area checking the lines, and seeing my line wasn't tagged, they disconnected it. No problem. The tech reconnects it and leaves, not checking anything inside.

So, 30 minutes after he goes, I sit down to have a bite to eat in front of the TV. Guess what? The Channels work fine except for the HD channels. Everyone on HD has tourettes and stuttering. I check the bedroom TV, all channels fine. Guest room TV, all channels have snow and ghosting. Great. So Christmas comes and goes, and I get back on Comcast Chat to talk to a person, telling them that this was not like this before they ever messed with the cable. She told me there is a problem, so they'd come out Saturday.

The tech comes out Saturday, checks the drop and the signal, and says that a Booster needs to be put in, and usually "we need to do it because so many new houses are being put in around here". No problem. Guy puts it in, checks a few channels and says I'm ready to go. He leaves, and its 95% better, but still does it a little, but I can live with it.

Low and behold, the next cable bill comes, and its got a charge of $24.95 on it for a service call!!! I was never told anything about charges that I would have to pay for something that was working FINE until they turned it off because they didn't tag it correctly. Un-BELIEVABLE. The chat line rep said nothing, the Tech said nothing. The bill says $24.95.

Maybe its time to switch to U-Verse.

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